All orders placed with Just Auto (phone, fax, mail, verbal, or e-mail), either directly or through a dealer, constitute the acknowledgment and acceptance of all of the conditions listed below:
- Warranty and Disclaimer
Items sold by Just Auto Accessories Co.,Ltd. may not be completely legal for street use in the worldwide. It is the buyer's responsibility to comply with applicable Taiwan laws. Just Auto is not responsible or liable for any damages or possible injuries incurred upon possible accidents due to driver error, incorrect installations, etc. Just Auto does not take responsibility over buyer installation, modification, and unusual stress of the products. The buyer assumes all responsibilities for determining the suitability of the products. Just Auto is not responsible for any damages incurred either directly or indirectly on the vehicles or operators/passengers within the vehicles. One year warranty will be available.
- Installation
All products require professional installation on our back side of package. Buyer understands that some products may require modifications for correct fitment. Minor adjustments may be necessary as part of the normal installation process. All accessories require for safety reasons & easy installations.
- Customer Service
Just Auto does sell to the public directly. who may in turn contact Just Auto directly or our future agents in the worldwide. Just Auto will answer sales- or service-related inquiries from the end-user in our working date (From every Monday to Friday a weekly). These inquires include, but are not limited to, obtaining authorization for returns/exchanges, filing claim for shipping damages (see below), and claiming for defects. Such users will be referred back to the dealer from whom he or she purchased the products.
- Shipping Damage
Just Auto packs all products carefully to prevent damage during shipping. However, damage may still occur occasionally. Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver's presence. Buyer must retain all cartons, packing materials, and damaged products for the carrier's damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer's right to make a damage claim may be denied. A signed receipt without any notation indemnified the carrier as well as Just Auto from any further damage claims. Discovery of damages after a clear delivery becomes the responsibility of the customer.
All damages must be notified to carrier and the dealer within 24 hours. In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to the distributor and is not negotiable. All disputes about the settlement amount should be addressed with the carrier. Just Auto, under no circumstances, shall be liable for the damaged product or for subsequent settlement of the claim with the carrier.
- Defective Products
All products require professional installation on the back side of packaged or instruction. These are normal body work and installation steps. Therefore it is NOT considered to be defective. In addition, most carbon fiber products are hand-crafted, and no two items will be identical. Small imperfections such as wavy weaves, small bubbles, and clear coat blemishes are inevitable. Pictures are required to demonstrate true defects on products prior to return. See below for information on our return policy.
- Returns
Special orders cannot be returned. If the buyer decides to return any part of the ordered item, he or she must contact the distributor who in turn can contact Just Auto and receive a return authorization within three (7) days of receiving the parts. A Return Authorization number (RA number) will be issued to the buyer by Just Auto, and it must be written on the outside of the packages being returned. Returned products must be received back at Just Auto within 10 days of issuing the return authorization. There is no return for any parts that have been used, modified, painted, or installed. All products returned must be in the original shipping carton in the same condition as it was originally delivered or shipped. Only the original buyer may request for a return of products. Defective items may be exchanged for the same item only. Upon receipt of returned parts, Just Auto shall inspect the parts to determine their exact condition. If Just Auto does not accept the goods as being defective and/or returnable, buyer must accept any incurred costs. All returns, regardless of the underlying reason, must be sent shipping prepaid. Any returns sent shipping collect or without RA number will be refused and returned to the buyer at his or her own expense. Shipping costs to and from the purchaser are not refundable. Buyer is advised to insure the returned goods for their full value for his or her own protection. Otherwise, neither Just Auto nor the shipping company would be responsible for any damage or loss in shipment. Refund will not be issued on returned products that are damaged on the way back to Just Auto
- Shipping Errors
If the consignee receives an incorrect item due to Just Auto error, consignee must inform the dealer within 7 days of receipt of shipment. Just Auto will then issue a Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charges.
- Shipping and Backorders
Just Auto tries to maintain a good stocking level in order to prevent backorders. However, in case a backorder is necessary, Just Auto will ship the order as soon as the parts become available. Backorders must be canceled within seven days from when the order is placed, or before when the parts become available, whichever is sooner. Otherwise, the parts will automatically be shipped to the buyer. Just Auto tries to ship regular, in-stock items the following business day. Please allow 5-10 working days for in-stock items to arrive. All shipping dates are approximate. Buyer is fully responsible for all shipping charges, unless otherwise negotiated with Just Auto. Shipping to residential addresses (as opposed to business addresses) will incur additional costs.
- Contingencies
Just Auto shall not be liable for any failures to produce product to buyer when the cause of such failure is the result of the forces of nature, labor disputes, supplies or material shortage, acts of local, state, national, civil, or other authorities or public agencies, utility or communication failures, accidents, strikes, transportation problems, or any act or cause that does not normally occur in the ordinary course of Just Auto's business.
All parts shall remain the property of Just Auto until paid in full.
All prices and specifications are subject to change without notice. |
